How CallStudio Works

CallStudio needs to be integrated with your call centre software. To begin using the software, you must first create a new account and organise your teams.

Once teams are created, your technical team can work on integrating the calls to their respective teams. They can leverage our APIs and SDKs to do so.

Once the software is integrated, you can start exploring the data using the analytics and information retrieval tools. This can help you derive new insights and also setup new metrics which can be added to your dashboards. You may create a new dashboard at any time and add new panels measuring different metrics.

Once you have a dashboard setup, you can share it with your team members. You can also setup automations for alerting or flagging calls based on your provided criteria driven by your collected insights. You may share your insights and reports with your team members and access historical data at any time.

Once you understand your data and have collected many insights, you may create many automations that enhance the user experience and the effeciency of your call centre.